FREQUENTLY ASKED QUESTIONS
How do I prepare for my appointment?
We recommend that you wash and condition your hair right before your appointment (ideally also blow it out for braiding). We are more than happy to blow out your hair for you, but it will require more time. Have your favorite styling products ready for use. We also ask that your space is clean and free of any hazardous materials. If you have any pets, please put them away before your appointment as some of our stylists may be allergic or have phobias. Be sure to create a dedicated area that’s near an electrical outlet and a flat surface so that our stylists can plug in their tools and lay out their products. Please keep children away from the styling area, as curling irons might be involved; we wouldn’t want them to get burned. Have clean towels available for use.
If you’re getting a style that requires extensions, please purchase the hair and have it ready to go before your appointment.
What's the earliest or latest appointment I can book?
Appointments are booked 48 hours in advance. We do not offer same day appointments at this time. The first available appointment time is 8:00am and the last available appointment that can be booked is at 6:00pm EST for services that require 4 hours and 8:00pm EST for services that require 1 hour. If the service you are getting is longer than 5 hours, please note that our stylists wrap up by 10:00pm so be sure to book accordingly.
How long are appointments?
The length of each appointment varies from service to service; however the average duration is three (3) hours. Ideally, each booking should take no more than five (5) hours.
What if I'm running late?
We allow a 15 minute grace period if you’re running late for your appointment. If you’re more than 15 minutes late, you’ll be considered a no-show and charged the full list price of the service selected.
What if I have to cancel my appointment?
Appointments cancelled less than 24 hours in advance will be charged 50% of the list price. Appointments cancelled within one (1) hour of the appointment time and no-shows (late by 15 minutes or more), will be charged the full list price for the service selected. For appointments scheduled for 9:00am or earlier, we require that you notify us by 8:00pm the evening prior or you will be charged the full list price.
What if I have to reschedule my appointment?
Please contact us immediately by phone or email with your name, booking ID, the time of the original appointment and the desired new appointment date.
Is there an app for booking appointments?
An app for booking appointments on-the-go, is currently in development and will debut sometime after our beta launch.
Which areas do you service?
We’re currently servicing parts of New York City which include Brooklyn, Manhattan, Harlem and Queens.
How often are new styles added?
We’re currently in beta and focusing on key protective styles. As we pick up steam, we’ll add additional services and styles.
Do you offer any other beauty services?
For now we are focused on providing protective hairstyling services.
Who do I contact if I have an issue with my service?
We encourage you to communicate with your stylist before and during your appointment to ensure they achieve your desired style; however for any issues regarding your service, please send a detailed email to firstname.lastname@example.org or call (212) 461-0928.
Can I purchase a gift card for someone?
Yep! You can do so here.
Can I choose my own stylist?
Sure thing! You can request a specific stylist; however, because our stylists are matched to incoming appointments based on their availability and coverage area, we can’t guarantee that you’ll be matched to your requested stylist. We will, however, do our best!
How are stylists vetted?
We handpick highly vetted hairstylists in the New York Metropolitan area. Our stylists are licensed by the state of New York.
We perform background and reference checks on all of our stylists and have developed an unrivaled internal process that ensures each stylist consistently delivers quality services to all our clients, and helps them achieve their respective hair goals.
What forms of payment are accepted?
We currently accept all major credit cards.
What is your refund policy?
We work extremely hard to keep our clients happy. We will, however, issue a refund in exceptional cases. If you’d like to request a refund, please contact us via email or phone with your booking ID and reason for a refund request.
We also issue 100% refunds for appointments cancelled 24 hours in advance.
How do I tip my stylist?
If you loved your experience, we ask that you show your love by tipping your stylist, which can be done when booking an appointment online (a 20% tip is recommended). If you’re extremely pleased with your look, you’re more than welcome to give an additional cash tip at the end of your appointment. If you’d rather wait to tip your stylist at the end of your appointment, you’re welcome to do that as well.
What type of products do stylists bring with them to each appointment?
We recommend that you provide your own tried and true products for each appointment. Our stylists, do however, carry their own products and we recommend that any products used by our stylists are free of sulfates, alcohol or parabens, and contain natural ingredients.
Can I provide my own tools and hair products?
Absolutely! We recommend that you’re prepared with your favorite care and styling products during your appointment. Our stylists will, however, come equipped with their own styling products in case you’re missing something.
Does the price of weave installs include the cost of hair?
The price of our weave installs do not include the price of hair, thus we encourage you to purchase your own hair before your appointment.
Should I purchase my own braiding hair before my appointment?
Yes! You should purchase your own braiding hair before your appointment. Our stylists, will however have backup braiding hair in their kits.
Can’t find what you’re looking for? Send us an email: email@example.com
Questions about booking? Give us a call: (212) 461-0928