FREQUENTLY ASKED QUESTIONS
Are Your Stylists Vaccinated?
A number of stylists on our platform are fully vaccinated. If you’d like to be matched to one that is, please give us a call before booking, and we’ll let you know if the stylist that services your area and provides your desired style, has received both doses of the vaccine.
Safety Before & During Appointment
Before your appointment: Please create a clean, designated area for your stylist to set up their tools and products.
Before your appointment: Be sure to sanitize any and all hard surfaces or pieces of furniture that will be used during the appointment. This includes, chairs, stools, table tops and counters.
Before your appointment: All products and styling tools will be wiped down and sanitized by your stylist with proper sanitation techniques. Your stylist will sanitize or wash their hands thoroughly per CDC guidelines, before they begin setting up.
If you have small children or pets, we ask that they’re kept away from the appointment area.
Personal Protection Equipment (PPE)
For the health and safety of both you and your stylist, a face mask or a protective face covering must be worn throughout the duration of the appointment. Your stylist will arrive with their own PPE, which includes a mask and gloves. If you do not have a mask we will ask your stylist to cancel the appointment and it will have to be rescheduled.
COVID-19 Related Safety & Sanitation Training
Our stylists are required to complete their BARBICIDE® COVID-19 Certification. The program is designed to present the most current safety and sanitation information that is pertinent to the Professional Beauty Professional. For 73 years, Barbicide has represented the industry standard for safe services in salons and barbershops.
Tipping In Cash At Appointment
If you’d like to tip your stylist at the end of the appointment as opposed to at the time of booking, please do so electronically via apps such as, CashAPP, Venmo or PayPal to avoid the physical exchange of cash.
Supplemental COVID-19 Cancellation Policy
To ensure the health and safety of both our clients and stylists, if you are feeling any COVID-19 symptoms or have tested positive for COVID-19, please call or email us immediately to cancel your appointment. No notice is required and the cancellation fee will be waived.
Because we are requiring both clients and stylists to wear proper PPE during all appointments, if you do not have a mask and/or your stylist arrives without the proper required PPE, the service will be canceled and your payment will be refunded.
Please continue to check the CDC website for news and updates and monitor your health daily by taking your temperature. If you are sick or experience any COVID-19 symptoms, please give us a call or send an email so we can cancel your appointment.
How do I prepare for my appointment?
We recommend that you wash and condition your hair right before your appointment (ideally also blow it out for braiding). If you think you’ll need a hand blowing out your hair before getting braids, you can add it onto your service when booking. Have your favorite styling products ready for use. We also ask that your space is clean and free of any hazardous materials. If you have any pets, please put them away before your appointment as some of our stylists may be allergic or have phobias. Be sure to create a dedicated area that’s near an electrical outlet and a flat surface so that our stylists can plug in their tools and lay out their products. Please keep children away from the styling area, as curling irons might be involved; we wouldn’t want them to get burned. Have clean towels available for use. If you’re getting a style that requires extensions, please purchase the hair and have it ready to go before your appointment. Check out our hair-buying guide if you’re unsure of how much to buy.
How do I change my style or add a service during an appointment or after I've booked?
Once your appointment is confirmed, your card is charged for the style or service you’ve booked; however you’re still able to add services or even change your style before or during your appointment by visiting our Last-Minute Add-Ons page. Here you can add services you may have forgotten to book like a pre-style blowout or if you’ve changed your mind, you can pay for the difference in price between the style you booked and the style you’d now like to get.
Please Note: If you choose to pay the stylist directly for any of the above mentioned scenarios, we are NOT responsible for issuing refunds for any issues that may arise. Any disputes will have to be settled directly with the stylist as the transaction took place outside of our platform.
What happens if I decide to book with a stylist directly?
The Yeluchi platform and customer service team exists to help detangle your booking experience and make it smooth and easy from start to finish. If for some reason you decide to make any changes to your booking or make an arrangement directly with your stylist off our platform, we will NOT be responsible for any issues that may arise. Any disputes will need to be sorted out with the stylist directly. This includes any payments made to the stylist in cash or other forms outside our platform, rescheduling an already confirmed appointment, cancellations or refund requests.
What's the earliest or latest appointment I can book?
Appointments are booked 48 hours in advance. We do not offer same day appointments at this time. The first available appointment time is 8:00am and the last available appointment that can be booked is at 6:00pm for services that require 4 hours and 8:00pm for services that require 1 hour. If the service you are getting is longer than 5 hours, please note that our stylists wrap up no later than 10:00pm so be sure to book accordingly.
How long are appointments?
The length of each appointment varies from service to service. Approximate duration for each style is indicated in our booking module. However, duration also depends on the stylist doing your hair and length and thickness of your hair. Note: If you’re getting box braids, however, a good rule of thumb is to allow for up to 8 hours for the style.
What if I'm running late?
We allow a 15 minute grace period if you’re running late for your appointment. If you’re more than 15 minutes late, you’ll be considered a no-show and charged the full list price of the service selected.
What if I have to reschedule my appointment?
Please contact us immediately by phone or email with your name, booking ID, the time of the original appointment and the desired new appointment date.
Is there an app for booking appointments?
Not yet, but our site is responsive and you can bookmark it in your favorite browser.
What if I have to cancel my appointment?
If you cancel your appointment more than 24 hours in advance, you will receive a full refund, less the processing fee, which is retained by our third party payment processor.
Appointments canceled less than 24 hours in advance will be charged 25% of the list price.
Appointments canceled within one (1) hour of the appointment time and no-shows (late by 15 minutes or more), will be charged 50% for the service selected. For appointments scheduled for 9:00am or earlier, we require that you notify us by 9:00pm EST the evening prior or you will be charged the full list price.
What is the Yeluchi Satisfaction Guarantee?
Yeluchi stylists are committed to making sure you get the exact look you want. Of course, a key element in doing so is talent and skill, but it’s also critical that the lines of communication are open before, during and after your appointment. Be sure that the style you request and the picture you provide at the time you make your appointment is the style you want. We encourage you to review your stylist’s work during the appointment and let her know if your hairstyle isn’t coming out the way you’d like it. If it’s not quite right, feel free to ask her to make any necessary adjustments. If for some reason, even with speaking with your stylist, you’re unhappy with an aspect of your hairstyle, give us a call and we’ll assess whether a fix is merited. Fix requests must be within reason and requested within 48 hours of your appointment. Head’s up: Fixes won’t be offered for issues that could’ve been addressed during the appointment. View our full Fix & Refund Policy here.
Does the price of style include the cost of hair?
The price of our styles do not include the price of hair, thus we encourage you to purchase your own hair before your appointment. Please Note: Our stylists do NOT work with human hair. Only the synthetic options listed in our buying guide which includes our very own line of hypoallergenic, pre-stretched braiding hair.
Which areas do you service?
We currently service New York City, Los Angeles and the D.M.V. area. You can view all the neighborhoods we service on our locations page.
How often are new styles added?
We’re currently in beta and focusing on key protective styles. As we pick up steam, we’ll add additional services and styles.
Do you offer any other beauty services?
For now we are focused on providing protective hairstyling services.
Who do I contact if I have an issue with my service?
We encourage you to communicate with your stylist before and during your appointment to ensure they achieve your desired style; however for any issues regarding your service, please send a detailed email to email@example.com or call (212) 461-0928.
Can I purchase a gift card for someone?
Yep! You can do so here.
Can I see your stylist's portfolio before I book?
To see examples of some of our stylist’s work, skip over to our Instagram page to view photos of their recent appointments and #ClientSelfies!
Can I choose my own stylist?
Sure thing! You can request a specific stylist; however, because our stylists are matched to incoming appointments based on their availability and coverage area, we can’t guarantee that you’ll be matched to your requested stylist. We will, however, do our best!
How are stylists vetted?
We take our time to add stylists to our platform because we know that hair can be high stakes. If you don’t look good, you won’t feel good. We handpick the stylists on our platform have developed an unrivaled internal process that ensures each stylist consistently delivers quality services to all our clients, and helps them achieve their respective hair goals.
What forms of payment are accepted?
We currently accept all major credit cards.
What is your refund policy?
We issue 100% refunds for appointments cancelled 24 hours in advance. If you’d like to request a refund for another reason, please review our Fix and Refund Policy.
How do I tip my stylist?
If you loved your experience, we ask that you show your love by tipping your stylist, which can be done when booking an appointment online (a 20% tip is recommended). If you’re extremely pleased with your look, you’re more than welcome to give an additional cash tip at the end of your appointment. If you’d rather wait to tip your stylist at the end of your appointment, you’re welcome to do that as well.
What type of products do stylists bring with them to each appointment?
We recommend that you provide your own tried and true products for each appointment. Our stylists, do however, carry their own products and we recommend that any products used by our stylists are free of sulfates, alcohol or parabens, and contain natural ingredients.
Can I provide my own tools and hair products?
Absolutely! We recommend that you’re prepared with your favorite care and styling products during your appointment. Our stylists will, however, come equipped with their own styling products in case you’re missing something.
Can’t find what you’re looking for? Send us an email: firstname.lastname@example.org
Questions about booking? Give us a call or text: (212) 461-0928
Mon-Sun: 8:00am – 9:00pm EST